TERMS AND CONDITIONS OF SALE

The following general terms and conditions of sale govern the sale of merchandise by Sue London, Inc., to you through the suelondon.com ("the site").

The site is available for purchases made and delivered within the United States and outside the US.

Your use of the site to purchase merchandise indicates your agreement to follow and to be bound by these general terms and conditions of sale.


1. Orders & Products

All orders are subject to e-mail confirmation by us. Please note that the products displayed on the site may be out-of-stock or discontinued, and availability is not guaranteed. Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.


2. Prices

All prices are expressed in U.S. currency. Prices may change without notice.

For items purchased for delivery in the US:
The total invoice price (total amount due) is inclusive of sales tax applied with individual state and local regulations according to the state of your shipping address. The tax charges will be indicated in the ‘place your order’ confirmation page of the shopping cart. Depending on the tax laws in each state, you may be required to pay use tax on purchases for which sales tax has not been collected.

Use Tax notice for Kentucky, Oklahoma, South Carolina, South Dakota, and Vermont purchasers
Sue London is not required to and does not collect sales or use tax from these jurisdictions.
The purchase is subject to use tax unless exempt; purchase of this item over the Internet does not alone exempt the purchase from use tax.
Unless an exemption applies all use taxes applicable to this purchase must be paid and reported by filing a consumer use tax return in the applicable jurisdiction. Such forms can be located on the local tax commission website for the applicable jurisdiction.
Check with your local professional advisor as to whether an exemption applies to your purchase. Sue London does not advise on income, sales or use tax requirements or issues and any information listed does not represent advice either express or implied.


3. Duties (Customs Tariffs) Vat and other Fees for items purchased for shipping to addresses outside the United States

All prices are exclusive of customs and import duties.

Duties (customs tariffs) are set by the destination country’s customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries. Please check your local customs authority website for the latest updates on value added tax (vat) rates, customs tariffs and other fees. Sue London holds no responsibility for fees that are subjected by international authorities.


4. Shipping Costs

Please note, you are responsible for the shipping costs associated with the delivery of the products you purchase on the site as specified on your order confirmation.


5. Shipments and Delivery

You bear all risks of loss and damage to the products from the time the same have cleared our fulfillment house. Delivery is deemed complete and title to the products you have purchased passes to you upon acceptance of shipment by a common carrier.
We require a signature for the delivery of the products to any customer. If you have specified a recipient who is not the customer (a third party in case of a gift) then the customer accepts that evidence of a signature such person or of a person at the delivery address indicated at the time of the order confirmation is evidence of delivery.


6. Returns and Refunds

Please refer to our Return and Refund Policy, which forms an integral part of these general terms and conditions of sale.


7. Special Orders

Because Special Orders may not be canceled, and are not returnable, we ask that you take special care when making your selections. Shipping from our factory takes approximately 3 (three) weeks; please consider this time requirement when placing your order.

Payment
Payment for all Special Order products including shipping costs when applicable, are processed in full at the time the order is placed.
Sue London Gift Cards and E-Gift Cards may be used for payment towards special orders. Please refer to Gift Card Orders below for details.
All special orders are non-refundable and non-exchangeable.

Shipping
If a special order product is placed at the same time as an in stock item or if an order is expedited the special order item will ship separately.

Processing Time
We approximate special order items to be made for you and ship to our fulfillment centre approximately 3 (three) weeks; after your order is confirmed and payment is received.

Order Change
Exchange of a Special Order item for a different size, colour or style must be made within twenty-four hours of placing your order online, via email or via phone. Notice of your order change, must be given by you in writing via email within twenty-four hours of placing your order. All changes are subject to availability of colour, size and style.

Order Cancellation
Cancellation of a Special Order item must be made within twenty-four hours of placing your order online, via email or via phone. Notice of cancellation of your order must be given in writing via email within twenty-four hours of placing your order.
If you have any additional questions, please contact slrs@suelondon.com


8. Gift Card Orders

Sue London Gift Cards and Sue London E-Gift Cards are redeemable at suelondon.com and via phone.


To order a Sue London Gift Card or E-Gift Card
To order a Sue London Gift Card, simply select either a pre-set dollar amount or enter a specific dollar amount of your choosing.
You will place the purchase in your shopping cart as you would any other product. You will be asked whether you want an electronic gift card delivered via email or a printed one delivered by mail.

Next, enter your gift certificate details
The certificate value
The number of Gift Cards you want to order
Gift Card(s) recipient’s name
Gift Card(s) sender’s name
A brief message per Gift Card
For E-Gift Cards, you will be requested to enter the delivery email address
When finished, you can continue shopping or proceed to checkout
Each Sue London Gift Card will be shipped to the corresponding shipping address you have entered
Sue London Electronic Gift Cards will be issued automatically via email once you click Complete Order.

After Purchasing a Sue London Gift Card
We will ship the physical Gift Card to the recipient; a gift note with all of the information they need to use the gift card at suelondon.com will be included in the shipment. Please note that codes are activated immediately after the Gift Card(s) is purchased.
A confirmation email will be sent to you. Sue London Gift Cards are shipped according to the shipping method you select at time of checkout.

After Purchasing a Sue London E-Gift Card
We will send the gift recipient an email with all of the information they need to use the E-Gift Card at suelondon.com. Please note that codes are activated immediately after the Gift Card(s) is purchased.
A confirmation email will be sent to you. Sue London E-Gift Cards processing typically takes 4-6 hours, but may take up to 24 hours.

Redeeming Sue London Gift Cards and Sue London E-Gift Cards Online
  1. To redeem your Sue London Gift Card, please visit suelondon.com and create your account. You may enter your Gift Card code at this time, or at time of checkout.
  2. To enter your Gift Card code in the ‘My Account’ page, simply type the code (see image below) to apply the Gift Card to your account. We will automatically use this Gift Card to pay for any purchases you make today or in the future. You can always check your Gift Card balance from your ‘My Account’ page.
  3. When you are ready to redeem your Gift Card, please select the product(s) you wish to order. After adding your product(s) to your shopping cart, click the ‘View Cart’ link at the top of this site to view your cart.
  4. At the bottom of the shopping cart you will see a box where you may enter your Gift Card code. (Note: If you have previously entered your Gift Card code in your ‘My Account’ page, then you can skip this step). Please click on the ‘Apply’ button which will update the cost to reflect the difference between the original retail cost(s)
  5. Proceed through checkout.
Redeeming Sue London Gift Cards and Sue London E-Gift Cards via Telephone
Gift Cards can be also be redeemed via email and via phone. Please note however, a customer account will need to be created.
Please call our office at 1. 212 477 1311 or email us at slrs@suelondon.com for details.

Our Notes and Policies for Sue London Gift Cards
Gift Cards and E-Gift Cards can be redeemed through suelondon.com
Codes are activated immediately after the Gift Card(s) is purchased.
You cannot purchase a Gift Card with another Gift Card.
If the amount of your Gift Card does not cover the total purchase amount, you will need to pay for the remainder of the purchase with a valid form of payment.
If the amount of your Gift Card is for more than the total order amount, the balance amount will be stored on your Gift Card account for future use. Please visit the ‘My Account’ page to check your balance.
Gift Cards are non-transferable, non-refundable and are not redeemable for cash, except as and to the extent required by applicable state law. Note: California and New Jersey customers may redeem gift cards valued at less than $10 for cash.
We cannot replace lost or stolen Gift Cards.
No sales tax is charged when buying Gift Cards; however, purchases paid for with Gift Cards will be charged applicable sales tax.
Gift Cards can only be shipped to addresses within the United States.
If you have any additional questions, please call our office at 1. 212 477 1311 or email us at slrs@suelondon.com.


9. Complimentary Concierge Service for our Manhattan Customers

Sue London offers its Manhattan customers complimentary concierge service. We will hand-deliver your order orders to any address in Manhattan.

Orders placed online via suelondon.com are not eligible for Concierge Service.
To enjoy the benefits of Sue London’s complimentary Manhattan Concierge service, you must request it at the time your order is placed via email or via phone.

Shipping costs processed for Manhattan orders placed without requesting complimentary Concierge Service, are non-refundable if requested after the order has been placed and processed.

Concierge service must be requested at the time of placing, confirming and paying for your email or phone order.

Please call our office at 1 (212) 477-1311 or email us at clientassist@suelondon.com for details.


10. Binding agreement

Our order confirmation, these general terms and conditions of sale and our other site policies shall be deemed the final and integrated agreement between you and us on the matters contained in these general terms and conditions of sale.


11. Governing Law and Choice of Forum

The laws of the state of New York (without giving effect to its conflicts of law principles) govern all matters arising out of or relating to these general terms and conditions of sale, including, without limitation, their validity, interpretation, construction, performance, and enforcement. All legal proceedings arising out of or in connection with these general terms and conditions of sale shall be brought solely in the city of New York, State of New York.


12. Disclaimers and Limitations of Liability

Sue London makes no representations or warranties of any kind, express or implied, as to the products included in the suelondon.com site nor as to the merchandise being sold to you. To the fullest extent permissible by applicable law, Sue London disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement, and there are no warranties, express or implied, which extend beyond the description of the merchandise contained on our order confirmation. Sue London will not be liable for any damages of any kind arising from the use of the site, including but not limited to direct, indirect, incidental, punitive and consequential damages.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.


13. Severability

If, any provision of these general terms and conditions of sale is determined to be invalid, illegal or unenforceable, the remaining provisions of these general terms and conditions of sale remain in full force to the extent permitted by law.


14. Privacy

Terms and conditions of our privacy policy govern the processing of all personal data collected from you in connection with your purchase of products through the site.


15. Force Majeure

Sue London shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.



THANK YOU FOR TAKING THE TIME TO READ AND REVIEW SUE LONDON's TERMS OF SALE INFORMATION.